Tokio Marine HCC - MIS Group Privacy Policy

Tokio Marine HCC - MIS Group respects individual privacy and values the confidence of its customers, employees, business associates, and others. This Privacy Policy informs you of the way your information is collected online, how that information is used, and how we protect this information.

Collection of Information

When visiting our website, you are an anonymous visitor. Tokio Marine HCC - MIS Group only recognizes a visitor's IP address and does not collect any information without the visitor voluntarily providing such information.

When requesting a quote, Tokio Marine HCC - MIS Group may ask for basic information about you (e.g. date of birth, citizenship, home country). Only after you have decided to complete an Application for Insurance do we ask for more detailed personal information (e.g. name, social security number, address).

User Information

Tokio Marine HCC - MIS Group uses the information collected in one or more of the following ways:

  • Process orders/applications and to make and fulfill requests for additional information

  • Provide customer service and/or support

  • Provide you with insurance documents

  • Communicate with you and/or your agent about your application or policy

  • Update you on new products, services, or benefits

  • Verify the identity of an insured or applicant

  • Aggregate site visitor analysis

Tokio Marine HCC - MIS Group will not give or sell your personal information to third parties outside Tokio Marine HCC - MIS Group unless ordered to do so to comply with the law of the countries in which we do business or when complying with the legal process.


To ensure that online transactions and data are protected, Tokio Marine HCC - MIS Group uses advanced encryption technology through the use of 128-bit Secure Socket Layer. This technology allows Tokio Marine HCC - MIS Group to use advanced encryption tools to protect all important information transmitted between the outside source and the internal server.

Tokio Marine HCC - MIS Group restricts access to personal information to employees who need to know that information in order to perform their jobs. Any employee that Tokio Marine HCC - MIS Group determines is in violation of this policy will be subject to disciplinary action, up to and including termination and criminal prosecution.

Data Integrity

Tokio Marine HCC - MIS Group will use personal information only in ways that are compatible with the purposes for which it was collected and in accordance with this Policy. Tokio Marine HCC - MIS Group will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current. However, we depend on our policyholders, producers, and users to update their personal information when necessary.


Cookies are tiny files that are placed on your computer to uniquely identify your internet browser. Tokio Marine HCC - MIS Group only utilizes cookies to track session information after an insured or producer has logged into one of Tokio Marine HCC - MIS Group secure zones of our website (e.g. ClientZone, ProducerZone, StudentZone). You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, doing so will prevent you from accessing these secure areas.

Access and Correction

Upon request, Tokio Marine HCC - MIS Group will grant individuals reasonable access to personal information that it holds about them. In addition, Tokio Marine HCC - MIS Group will take reasonable steps to permit individuals to correct, amend, or delete information that is clearly demonstrated to be inaccurate or incomplete except where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in the case in question, or where the rights of persons other than the individual would be violated.

Important Privacy Choices

You have the right to opt out of or prevent the disclosure of non-public personal financial information to non-affiliated third parties, other than those permitted by law. This option applies to the insurance products and services that Tokio Marine HCC - MIS Group provides to you. Presently, Tokio Marine HCC - MIS Group does not share or exchange such information. If you would like more information about your options and rights to opt out of information sharing, please call Tokio Marine HCC - MIS Group at 800-605-2282, or write to Tokio Marine HCC - MIS Group at the address provided below. If you have previously opted out, please be assured that your election will remain effective. You do not need to call unless you wish to change your election.

Contact Information

Questions or comments regarding this Privacy Policy should be submitted to the Compliance Department of Tokio Marine HCC - MIS Group by mail or e-mail as follows:

Tokio Marine HCC - MIS Group
Attention: Compliance Department
251 North Illinois Street, Suite 600

Indianapolis, IN 46204

Changes to this Policy

This Policy may be amended from time to time. A notice will be posted on the web page for Tokio Marine HCC - MIS Group ( for 60 days whenever this Privacy Policy is changed in a material way.

Effective Date: April 1, 2016


Tokio Marine HCC - Medical Insurance Services Group (MIS Group) is a service company and a member of the Tokio Marine HCC group of companies. We are regulated by the State of Indiana in our capacity as Third Party Administrator. Tokio Marine HCC - MIS Group has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by Tokio Marine HCC – International Group.