World Service Center
HCC Medical Insurance Services, LLC (HCCMIS) provides personal care through our service specialists available 24 hours a day, 7 days a week to answer your questions and respond to your needs. Whether you have questions about selecting one of our international travel medical insurance plans or domestic plans or need service in relation to an existing plan, you will find our service team to be prompt, compassionate, and highly professional.
Manage Your Plan
Whether you have misplaced your ID card or benefit booklet, need assistance with a claim, or have a question about benefits, HCCMIS is ready to respond. Frequently, these and other issues can be addressed with a short visit to Client Zone. Client Zone is an online account management and resource tool that allows you to:
- Change personal information
- Renew coverage and reprint ID cards
- Obtain details about claim filing, including downloading necessary forms
- Pre-certify for certain medical procedures and hospitalizations
- Locate providers within the PPO Network
- Study destination, weather and travel security information using our Travel Intelligence and Planning System (TIPS)
- Access health and wellness information
- View and download brochures, obtain policy information, or get quotes for other products offered by HCCMIS
You may access Client Zone by entering your Certificate/ID# and date of birth here or if you already have a password, you may utilize the Customer Login at the top of this page.
HCCMIS Resource Center
Contact HCC Life
For questions regarding your HCC Life STM policy, please contact HCC Life Insurance Company (HCC Life). HCC Life is available 24 hours a day, 7 days a week to answer questions relating to your domestic short term medical policy, including eligibility, coverage, claims, billing, and more. You may contact HCC Life by phone at 1-866-400-7102 or by e-mail at service@hcclifestm.com.
