Travel Assistance Services

For those customers who purchase an international medical insurance plan, we offer a full set of free, valuable travel and medical assistance services.

To access these services, simply call our World Service Center at (800) 605-2282 or (317) 262-2132 (collect calls accepted).

24/7 Customer Service

  • Customer Service and Emergency Travel Assistance are available 24 hours a day, 7 days a week.

Travel Alerts & Warnings

  • Access to governmental travel alerts & warnings for your destination(s).

Tracking for Lost Luggage

  • Access to a tracking service for assistance in locating luggage or other items lost in transit.

Emergency Message Relay

  • Should an emergency occur, a central point of contact will be established to communicate important information and messages from the member to a family member, friend, employer, etc.

Emergency Cash Transfers

  • Assistance in arranging an emergency cash transfer with or without currency exchange is available.

Lost Passport & Travel Documents Assistance

  • Assistance with obtaining replacement passports, birth certificates, visas, airline documents, and other travel-related documents.

Embassy & Consulate Referrals

  • Contact information for various Embassies is available. In addition, if a US citizen becomes seriously hurt or ill overseas, a US Consular Officer can assist in finding timely medical care.

Legal & Accounting Referrals

  • Recommended legal and accounting professionals can be provided should you find yourself in the need of these services while overseas.

Bail Bond Assistance

  • If incarceration were to occur, assistance in obtaining a bail bond is available.

Translation & Interpretation Assistance

  • There are some situations where having a professional interpreter is appropriate, such assistance can be arranged for you over the phone.

Prescription Drug Replacement

  • If you were to lose your prescription medication while traveling, assistance will be provided to replace them.

Medical Monitoring

  • Consultations with attending medical professionals during your hospitalization and establishment of a single point-of-contact for family members or friends to receive ongoing updates regarding your medical status.

Provider Referrals

  • Contact information for Western-style medical facilities, dental practices, and pharmacies in your destination country that speak English.

Emergency Travel Arrangements

  • In the case of medical emergencies, political evacuations, and natural disasters, assistance in making emergency travel arrangements is available.

Dispatch of Physician/Nurse

  • In situations where your illness/injury prevents you from traveling, a physician can be dispatched to you.

Credit Card/Traveler Check Replacement

  • Assistance in replacing lost or stolen credit cards and traveler's checks is available.

Related Links

HCC Medical Insurance Services, LLC (HCCMIS) is a service company that is a subsidiary of HCC Insurance Holdings Inc. HCCMIS is regulated by the State of Indiana in our capacity as Third Party Administrator. HCCMIS has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by HCC Underwriting Agency Ltd.