Travel Assistance Services

For those customers who purchase an international medical insurance plan, we offer a full set of free, valuable travel and medical assistance services.

To access these services, simply call our World Service Center at (800) 605-2282 or (317) 262-2132 (collect calls accepted).

24/7 Customer Service

  • Customer Service and Emergency Travel Assistance are available 24 hours a day, 7 days a week.

Travel Alerts & Warnings

  • Access to governmental travel alerts & warnings for your destination(s).

Tracking for Lost Luggage

  • Access to a tracking service for assistance in locating luggage or other items lost in transit.

Emergency Message Relay

  • Should an emergency occur, a central point of contact will be established to communicate important information and messages from the member to a family member, friend, employer, etc.

Emergency Cash Transfers

  • Assistance in arranging an emergency cash transfer with or without currency exchange is available.

Lost Passport & Travel Documents Assistance

  • Assistance with obtaining replacement passports, birth certificates, visas, airline documents, and other travel-related documents.

Embassy & Consulate Referrals

  • Contact information for various Embassies is available. In addition, if a US citizen becomes seriously hurt or ill overseas, a US Consular Officer can assist in finding timely medical care.

Legal & Accounting Referrals

  • Recommended legal and accounting professionals can be provided should you find yourself in the need of these services while overseas.

Bail Bond Assistance

  • If incarceration were to occur, assistance in obtaining a bail bond is available.

Translation & Interpretation Assistance

  • There are some situations where having a professional interpreter is appropriate, such assistance can be arranged for you over the phone.

Prescription Drug Replacement

  • If you were to lose your prescription medication while traveling, assistance will be provided to replace them.

Medical Monitoring

  • Consultations with attending medical professionals during your hospitalization and establishment of a single point-of-contact for family members or friends to receive ongoing updates regarding your medical status.

Provider Referrals

  • Contact information for Western-style medical facilities, dental practices, and pharmacies in your destination country that speak English.

Emergency Travel Arrangements

  • In the case of medical emergencies, political evacuations, and natural disasters, assistance in making emergency travel arrangements is available.

Dispatch of Physician/Nurse

  • In situations where your illness/injury prevents you from traveling, a physician can be dispatched to you.

Credit Card/Traveler Check Replacement

  • Assistance in replacing lost or stolen credit cards and traveler's checks is available.

Tokio Marine HCC - Medical Insurance Services Group (MIS Group) is a service company and a member of the Tokio Marine HCC group of companies. We are regulated by the State of Indiana in our capacity as Third Party Administrator. Tokio Marine HCC - MIS Group has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by Tokio Marine HCC – International Group.