Producer Information


HCC Medical Insurance Services (HCCMIS) is a leading innovator in the international medical
insurance industry.

HCCMIS has designed a complete portfolio of quality international medical insurance products to protect individuals, groups, missionaries, students, corporations, and organizations during their international activities in over 130 countries around the world.

HCC Medical Insurance Services, LLC, a subsidiary of HCC Insurance Holdings, Inc.


HCCMIS offers Producers:

Customized Links

  • We customize a link for you to HCCMIS's Online Quoting & Application System, available in English and Spanish

Framed Web Pages

  • Assistance is provided in creating frames for the HCCMIS Online Quoting System for your website

Fee-Free Contracts

  • Unlike some insurance carriers, there are NO Sign-up fees or minimum production requirements with HCCMIS

Quality Service & Financial Security

  • We provide quality administrative services in the industry and the financial security of Lloyd's, London

24/7 Availability

  • HCCMIS's World Service Center reps are available 24 hours a day, 7 days a week to help with any need you or your client may have

Multilingual Staff

  • HCCMIS offers a multilingual staff to support both international clients and producers

Customized Flyers

  • Customized flyers are available to promote new and future working relationships between you and potential sub-producers

Personalized Brochure Downloads

  • Brochures can be encoded online with your personal information in PDF format, offered in English & Spanish

Traditional Brochures

  • Traditional Brochures & Presentation Folders are available by request through the internet, or by phone, fax, or email

Experience

  • Experienced International Account Executives are ready to asist you in product training, recruiting sub-producers, closing business, and marketing initiatives

Getting Contracted with HCCMIS

To become an HCCMIS Producer please complete the Producer Agreement and W9 form (US Producers Only) and send it by email to sales@hccmis.com.

Once contracted with us, you'll receive personalized product quoting links which can be seamlessly implemented onto your existing website or sent to your clients via email. You will be automatically recognized in our system as the writing agent for any business transacted through your link.

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World Service Center

At times, there is simply no substitute for human intervention. HCCMIS's World Service Center representatives are available to answer your clients' questions and may be reached at no cost through our worldwide toll-free numbers.

Your clients will also have immediate support available in addition to online account access and management through our ClientZone.

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Travel Assistance Services

HCCMIS offers a variety of valuable travel and medical assistance services, available around the clock. Contact HCCMIS to access any of these services:

  • 24/7 Worldwide Assistance
  • Travel Document Replacement
  • Lost Baggage Assistance
  • Emergency Travel Arrangements
  • Translation Assistance

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Providers

Domestic Provider Network

First Health Network logo

First Healh Network is a medical provider network covering all 50 states with easy access for over 98% of the U.S. The most convenient method to find a doctor or medical facility in United States is to use the provider search website. The provider search website is kept up-to-date and offers detailed information for each provider in the network. Access to the provider search website is available 24/7, 365 days a year.

Worldwide Provider Network

Equian International Provider Network logo

Equian International provides the same exceptional level of service to you while you travel or work abroad. Your emergency or routine health care needs will be met by our extensive panel of hospitals, clinics, laboratories and doctors. Use our online directory to locate a provider close to you in any of the over 130 countries and territories worldwide.

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Product Excellence

HCCMIS's innovative products are known and used daily by many thousands of individuals, families, corporations and service groups around the world. These products are all designed with the unique needs of the international market in mind.

  • Non-US citizens traveling or residing outside of their home country, or desiring to supplement their home country health insurance plans
  • US citizens traveling or residing outside of the United States
  • Mission-sending organizations with missionaries serving outside their home country
  • Colleges and universities with students or teachers and their families traveling to study outside their home country

Service

Traditional Midwestern values coupled with state-of-the-art information and telecommunications technology form the foundation of HCCMIS's customer service capabilities. Headquartered in Indianapolis, Indiana, HCCMIS's team of customer service specialists are available 24 hours a day, seven days a week to respond to customer needs. No matter the time zone, no matter the language, no matter the culture, HCCMIS has the resources to provide its customers with the service they need, when and where they need it most.

The need may be as simple as replacing a health insurance identification card or as complex as coordinating an emergency medical evacuation. In any case, HCCMIS is there around the clock. While we pride ourselves on delivering our products electronically, we also realize that computers can never replace a knowledgeable and compassionate voice in a time of need. Well-trained and experienced people are available all day, every day. This is truly "Coverage Around the World".


Culture

Culture must be experienced. It cannot be adequately communicated by the printed word or with pictures. HCCMIS strives to create an environment where happy, experienced and well-trained employees want to give astonishing service. We strive for product excellence and succeed because of our hardworking and knowledgeable staff. HCCMIS offers technology with a human touch. Our staff has developed this touch by embracing proven habits of success, by regularly sharing insights, and by sharpening the skills that make them great at what they do.


Financial Strength

Our comprehensive portfolio of international products is backed by the financial strength and security of Lloyd’s of London, rated "A (Excellent)" by A.M. Best Company, through syndicate 4141, which was opened and is operated by our holding company.

In 2007, we entered the domestic Short Term Medical market as a means to complement our core international offerings and diversify our portfolio. Today, our STM product is available in 44 different states, as well as Washington DC, HCC Life Short Term Medical is underwritten by HCC Life Insurance Company, rated "A+ (Superior)" by A.M. Best Company.


Frequently Asked Questions

What types of clients use HCCMIS products?
HCCMIS has designed a broad range of products to service the needs of almost any client with international exposure. Here is a description of our major lines and the markets they serve:
  • Atlas Travel® Series: Medical insurance designed for short term international travelers. Plans are available for individuals, individuals with multi-trip needs and group of 5 or more
  • StudentSecure®: Individual and family medical insurance designed for international collegiate students and scholars
  • HCC Life Short Term Medical: Temporary health plans designed for temporary coverage needs inside the US

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How do I become contracted with HCCMIS?
Simply contact the HCCMIS Sales Department at 800-605-2282 and request a Producer Contract or complete the contract above.
Are there any contract fees or production requirements?
There are no sign-up fees or minimum production requirements. Our portfolio of products is available for producers who actively seek new opportunities and also for those agents who are looking for an option when the need arises.
Do I have to carry a health insurance license in every state?
Our international plans only require that a domestic agent who is located inside the United States carry one resident agent license in order to do business. However, the Florida Department of Insurance does require these agents to also hold a non-resident license to solicit business to Florida residents. Agents located outside the US are not required to carry an insurance license, unless doing business in the state of Florida.

Agents selling the domestic HCC Life Short Term Medical plan are required by Department of Insurance regulations to be licensed in the state where their policyholder primarily resides. HCCMIS provides a 60-day grace period from the policy’s effective date for the agent to provide the proper license.

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Can I sell HCCMIS’s portfolio of products on my personal website?
Yes, customized links are available to all of our contracted agents in both English and Spanish. These links are electronically coded to your producer ID so that they will automatically recognize your account as the writing agent in real time. Electronic confirmations are also generated to your email at the point of sale.
How can I access my personalized product links?
To access personalized product links, log onto Producer Zone using your producer number and password. Then, hover over "Market Me" and click "Individual Product Links". These links may be copied and pasted into an email or seamlessly integrated into your website.
How can I view my production?
To view production, log onto Producer Zone - http://zone.hccmis.com/producerzone/login.php - using your producer number and password. Then, hover over "My Business" and click on "Production Zone".
When and how are commissions paid?
Commissions are paid on the 15th of every month for the previous month’s effective policies. Both paper checks and Electronic Fund Transfers (EFT) are available.

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HCC Medical Insurance Services, LLC (HCCMIS) is a service company that is a subsidiary of HCC Insurance Holdings Inc. HCCMIS is regulated by the State of Indiana in our capacity as Third Party Administrator. HCCMIS has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by HCC Underwriting Agency Ltd.